Symptoms You have successfully installed an Acronis Backup Agent, but registration failed and machine does not appear in Cyber Protection console. Or you need to re-register a client machine to another Backup Account. Solution Use this method to manually register a Backup Agent. Note that account name and password used […]
Acronis Cyber Backup: Cleanup Utility
Cleanup Utility is a console application that removes all Acronis products and their components from Windows. (!) Cleanup Utility should be used only in case the product fails to be uninstalled the usual way from Windows Control Panel or using the installation file. As a precautionary measure, prior to using the Cleanup Utility, […]
How do I enable Backup Notifications
For Resellers / Partners: Notifications are setup within the Backup Manager on a per customer/user/company basis. – Once logged into your account, select the customer. – Select Users – Select the User – In the right pop-up bar, scroll down to Settings – Select the edit Pencil icon – Under […]
Cloud Backup Connection Verification Tool
Windows The tool is integrated into Agent for Windows and is executed during installation. Follow these steps if you need to check connection later (for example, if you run a backup, but it fails with a connection error). 1. Download the Connection Verification Tool and unpack it. 2. Open the Command Prompt […]
Cloud Certificate Location
When troubleshooting a technical issue with backup or restore from Acronis Cloud, Acronis Customer Central can request the cloud certificate from the affected machine. Acronis True Image certificate file is located in: Windows: %allusersprofile%\Acronis\TrueImageHome\OnlineBackup %allusersprofile%\Acronis\SyncAgent\OnlineBackup (in case of Cloud Sync issues). Mac: /Library/Application Support/Acronis/TrueImageHome/OnlineBackup Acronis Backup 12.5/12/11.7/11.5 certificate file is located in: […]
How to validate a backup archive
This is required when an error of “The archive is corrupted.” is received and the archive is potentially corrupted. Sometimes it is necessary to determine whether an archive stored in the cloud is consistent, i.e. to validate a backup for the possibility of data recovery. This operation is called backup […]
How to force update SQL login credentials
Firstly stop the agent running including Active Protection if enabled. The SQL saved credentials are stored in “C:\ProgramData\Acronis\BackupAndRecovery\MMS\CredVault” – simply rename or move this folder elsewhere. Restart the service including Active Protection. Go back into Management Panel and locate the service and under SQL, the portal should now ask for […]
Windows Required Managed Machine Service User Rights
Managed Machine Service user should be assigned these priviliges: Included in the Backup Operators and Administrators groups. Granted the Full Control permission on the folder %PROGRAMDATA%\Acronis (in Windows XP and Server 2003, %ALLUSERSPROFILE%\Application Data\Acronis) and on its subfolders. Granted the Full Control permission on certain registry keys in the following key: HKEY_LOCAL_MACHINE\SOFTWARE\Acronis. Assigned these user rights: Log on as a service Adjust […]
Acceptable Use Policy
1. Introduction While we provide our services to you for certain legitimate purposes, there are certain purposes for which you should not use our services under any circumstances. This policy describes what you cannot do with our services. We trust you as our customer and person of integrity to […]
Website Terms of Use
1. Introduction These are the general terms of the relationship between you (the website visitor) and us (the website owner). The terms cover all use of this website. You agree to be legally bound by the terms by visiting and using this website. Please do not use the website […]