Cloud Certificate Location

When troubleshooting a technical issue with backup or restore from Acronis Cloud, Acronis Customer Central can request the cloud certificate from the affected machine.

Acronis True Image certificate file is located in:

  • Windows: %allusersprofile%\Acronis\TrueImageHome\OnlineBackup
    %allusersprofile%\Acronis\SyncAgent\OnlineBackup (in case of Cloud Sync issues).
  • Mac: /Library/Application Support/Acronis/TrueImageHome/OnlineBackup

Acronis Backup 12.5/12/11.7/11.5 certificate file is located in:

  • Windows: %allusersprofile%\Acronis\BackupAndRecovery\OnlineBackup\%email%
  • Virtual Appliance: /var/lib/Acronis/OnlineBackup/%email%
  • Linux: /var/lib/Acronis/BackupAndRecovery/OnlineBackup/%email%

Acronis Backup Cloud certificate file is located in:

  • Windows: %allusersprofile%\Acronis\BackupAndRecovery\OnlineBackup\Default
  • Linux: /var/lib/Acronis/BackupAndRecovery/OnlineBackup/Default
  • MacOS: /Library/Application Support/Acronis/BackupAndRecovery/OnlineBackup/Default

Before sending the certificate, check if the certificate valid or not:

Related Articles