Registering Cloud Backup Client Manually

Symptoms

You have successfully installed a Backup Client, but registration failed and machine does not appear in Backup Management Console.

Or you need to re-register a client machine to another Backup Account.

Solution

(!) IMPORTANT: This method is NOT supported for registration of Agent for VMware (Windows)

Use this method to manually register a Backup Client.

Use quotation marks, if your password contains special characters or spaces.

Windows OS

Acronis Backup Cloud 7.7 (current version)

  1. Open Command prompt and navigate to C:\Program Files\BackupClient:
    cd “%ProgramFiles%\BackupClient\RegisterAgentTool”
  2. Issue this command to register the client machine: 
    register_agent.exe -o register -t cloud -a https://cloud.acronis.com -u     <account> -p <password>

Acronis Backup Cloud 7.5 or older

  1. Open Command prompt and navigate to C:\Program Files\BackupClient\BackupAndRecovery:
    cd “%ProgramFiles%\BackupClient\BackupAndRecovery”
  2. Issue this command to register the client machine:
    register_msp_mms.exe register https://cloud.acronis.com <account> <password>

Linux OS

Acronis Backup Cloud 7.7 (current version)

  1. Open terminal as root user.
  2. Type in the following command to register the agent:
    /usr/lib/Acronis/RegisterAgentTool/RegisterAgent –o register -t cloud -a https://cloud.acronis.com -u <account> -p <password>

Acronis Backup Cloud 7.5 or older

  1. Open terminal as root user.
  2. Type in the following command to register the agent:
    /usr/lib/Acronis/BackupAndRecovery/AmsRegisterHelper register https://cloud.acronis.com <username> <password>

OS X

Acronis Backup Cloud 7.7 (current version)

  1. Open terminal.
  2. Execute:
    sudo “/Library/Application Support/BackupClient/Acronis/RegisterAgentTool/RegisterAgent” -o register -t cloud -ahttps://cloud.acronis.com -u <account> -p <password>

Acronis Backup Cloud 7.5 or older

  1. Open terminal.
  2. Execute:
    sudo “/Library/Application Support/BackupClient/Acronis/BackupAndRecovery/AmsRegisterHelper” register https://cloud.acronis.com <login> <password>

Troubleshooting

Your password contains special characters, and you receive this error while providing correct credentials:

  1. Encode the password into base64 format: https://www.base64encode.org/
  2. Specify the encoded password using the -base64 (for version 7.5) and -b or –base64 (for version 7.7) parameter. For a Windows agent, it would be:

Related Articles